Privacy Policy

1. Introduction

Plotsmetrics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our software platform and services.

By using Plotsmetrics, you agree to the collection and use of information in accordance with this policy and applicable Nigerian data protection laws, including the Nigeria Data Protection Act 2023.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us:

• Name and contact details (email, phone number)
• Company information (company name, role)
• Account credentials (username, password - encrypted)
• Payment transaction records (reference numbers, amounts, dates) - We do NOT store or have access to your bank details, card numbers, or financial information. All payment processing is handled securely by Paystack
• Profile information and preferences

2.2 Business Data

Information you store on our platform:

• Property listings and plot information
• Client information and relationships
• Sales records and transaction data
• Survey plans and documents
• Estate layouts and allocation data
• Team member information

2.3 Usage Data

Information collected automatically:

• Device information (browser, operating system)
• IP address and approximate location
• Pages visited and features used
• Time spent on the platform
• Error logs and performance data

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process payments and manage subscriptions
• Communicate with you about your account
• Send important updates and security notifications
• Improve our platform and develop new features
• Analyze usage patterns to enhance user experience
• Prevent fraud and protect against abuse
• Comply with legal obligations

4. Data Storage and Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Restricted access to personal data
• Secure data centers with physical security

While we take reasonable measures to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Sharing

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We work with trusted third-party service providers to operate our platform:

• Payment processors (Paystack) - All payment processing, including card details and bank information, is handled directly by Paystack. We do not have access to your financial information
• Cloud hosting providers
• Email and communication services
• Analytics tools

These providers have access to your information only to perform specific tasks on our behalf and are contractually bound to protect it.

5.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or illegal activities
• Protect the safety of our users or the public

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. You will be notified of any such transfer.

6. Your Rights

Under Nigerian data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your information
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at hello@plotsmetrics.com. We will respond within 30 days of receiving your request.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Fulfill our legal obligations
• Resolve disputes and enforce our agreements
• Protect against fraud and abuse

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and keep you logged in
• Analyze how you use our platform
• Improve our services and user experience
• Provide security and prevent fraud

You can manage cookie settings through your browser. Note that disabling cookies may affect the functionality of our platform.

9. Third-Party Services

Our platform integrates with third-party services such as:

• Google Maps and satellite imagery providers
• Payment processors (Paystack)
• Email delivery services

These third parties have their own privacy policies. We encourage you to review their policies to understand how they handle your information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete it.

11. International Data Transfers

Your information is primarily stored and processed in Nigeria. We may transfer data to other countries for the purposes described in this policy, ensuring appropriate safeguards are in place to protect your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or platform notifications. Continued use of our services after changes constitutes acceptance of the new policy.

13. Contact Information

For questions about this Privacy Policy or your personal information, contact us: